Frequently Asked Questions!
Classy Lady Boutique values and upholds our customers experience. Please read below for our policies and procedures.
If you have a question that wasn't answered below, please feel free to send an email to: orders@classy-lady.net
OR Contact Us. We will reply within 24 hrs.
Returns & Exchanges
We strive to ensure you have an enjoyable shopping experience. We encourage you to contact us with any questions, comments, or concerns. We ensure all items are BRAND NEW, never worn or tried on when you make a purchase with Classy Lady. To ensure we uphold that promise to our customers, ALL SALES ARE FINAL. An exchange is allowed but can only be done due to manufacture defective item.
Do you have a one off situation? Please contact us directly to resolve.
Please Note: All items are inspected and carefully packaged when shipped.
Please email or call Classy Lady immediately upon receipt of item with any discrepancies. Email: orders@classy-lady.net or
Call: 1.888.407.0619. In your email please list your name, date of purchase, invoice number, phone number and description of the defective item.
Upon receiving the defective item(s)we will issue you a STORE CREDIT through email to be used on any Classy Lady product of your choice.
Approved Items can be shipped to:
303 W 80th Pl. #11644
Merrillville, IN 46411
Shipping
All items will be processed within 24-72hrs of receipt of payment. Items will then be shipped within 24hrs of processing.
This shipping policy will apply unless otherwise stated. Orders may be processed on weekends but should not be expected.
(EXCLUDES items on backorder, special orders, pre orders, LOW STOCK, or out of stock items)
Each order will be shipped with a tracking number. Please ensure the address included is correct PRIOR to completing your order as refunds will not be given for items lost in shipment due incorrect address provided. An email is sent from PayPal with tracking information.
Classy Lady ensures you receive $50-100 insurance with all shipped items. Classy Lady is not responsible for lost or stolen packages once they indicate a "Shipped" or "Delivered" status. Please file any lost/stolen claims directly with USPS at www.usps.com
We are more than happy to add signature confirmation to any order if this is an area of concern. Please simply send us an email and we will have signature confirmation added at the USPS cost. (Typically an additional $1.25-$3)
Need items now?!?! Don't worry!!
*** We understand sometimes time is of the essence!!
Overnight shipping OR expedited shipping is available for an additional fee. Simply send us an email and we will reply with details of how we can accommodate your special request.
International Shipping
International Shipping is available with additional shipping cost.
Payment Methods & Sales Tax
Classy Lady accepts the following payment options:
PayPal and Stripe
All items will include an Indiana 7% tax rate.
Mailing List
Signing up for our email list ensures you stay up to date with Classy Lady new item alerts and special promotions! Items are added weekly! Don't miss out!
Item Restock
If an item is SOLD OUT and you would like to request a restock, please submit your request to: orders@classy-lady.net
Restock is not guaranteed. An email reply will be sent to the email provided within 48-72hrs of request.
(Please include Item Name, requested amount, and the BEST way to contact you) We will make every attempt possible to accommodate your request.
Why the elephants?
As a member of the Illustrious Sorority Delta Sigma Theta, co-owner Shameka wanted Classy Lady to offer a variety of Trunks Up items at an affordable price for her Divastating Sorors! You'll notice the boutique has other sorority related items for her Sister Greeks!
Privacy Policy
The information you share with Classy Lady allows us to provide the products and services you need and want while giving you the very best shopping experience. That information is never under any circumstances shared with any third party or any company besides Classy Lady. The information provided by you is typically when ordering products. (Name, address, email address, and phone number)